SERVICES & FAQ

Cleaning Packages

Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Sinks, Fixtures, Counter tops cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Interior/Exterior of microwave cleaned & disinfected
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless Steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

 

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If your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the time they need to achieve the high-quality results that they are known for. Once we have performed a Deep Clean, our Standard Clean will be the perfect choice for recurring services!

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills and tracks
  • Wipe down baseboards
  • Vacuum furniture/under furniture
  • Wipe down furniture

 

Bathrooms

  • Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills and tracks
  • Wipe down baseboards

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, Fixtures, Counter tops cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Interior/Exterior of microwave cleaned & disinfected
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless Steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills and tracks
  • Wipe down baseboards
  • Vacuum furniture/under furniture
  • Wipe down furniture

 

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Our top to bottom, most thorough clean!

 

If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Interior and Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Sinks, Fixtures, Counter tops cleaned and disinfected
  • Interior and Exterior of appliances cleaned
  • Interior and Exterior of cabinets and drawers cleaned
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless Steel polished
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

 

Garage & Patio

  • Sweep floor
  • Remove cobwebs

 

All Rooms

  • Remove trash
  • Clean inside windows
  • Wipe down window sills and tracks
  • Vents dusted and wiped down
  • Blinds dusted & wiped down (note: we do not wipe down thin metal or plastics due to danger of bending/breaking)
  • Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

 

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For this service, we provide a solution for any requests you may have, including extras that usually would be considered add-ons. It is important that you accurately estimate the time required when booking this service so that your cleaning professionals have the time they need to perform the requested services. 3-hour minimum.

 

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Inside Refrigerator

Remove contents, wipe down & disinfect, replace contents. Does not include freezer unless requested.

 

Inside Oven

Clean & De-Grease inside oven

 

Inside Kitchen Cabinets

Vacuum/Wipe interior cabinets and drawers in kitchen

 

Inside Bathroom Cabinets

Vacuum/Wipe inside cabinets and drawers.

 

Inside Windows

Clean inside window and window sills of reachable windows

 

Blinds

Dust and wipe down blinds. Select number of windows. We do not thoroughly clean plastic or metal mini blinds due to danger of breaking.

 

Baseboards & Doors

Clean baseboards, door facings, door frames

 

Walls

Wipe down/Spot-clean walls. Because the integrity of paint is sometimes an issue, we err on the side of caution when applying cleaning products to the walls. We will do our best to remove basic stains, but sometimes a spot just needs a quick paint touch-up.

 

Patio

Remove cobwebs and sweep

 

Garage

Remove cobwebs and sweep

 

Hourly Organizing

Organizing, closets, cabinets and drawers, clothes and linens, de-cluttering, and light unpacking. $45/hr/cleaner, so if you choose 1 hour and we send 2 cleaners, that will give them 30 minutes of Organizing time.

 

Pet Hair Removal

Pets are awesome, but messy! This extra provides extra time to remove pet hair from floors and carpets. Does not apply to Upholstery (please see our Services page for more information).

 

Load of Laundry

Wash, Dry, and Fold. Please communicate specific garment needs on the day of your service.

 

Dishes

Wash dishes and silverware (per sink-full). Due to the danger of breaking items, we do not put dishes away, but will load clean dishes into the dishwasher.

 

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While your cleaning professionals do their absolute best every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!

 

  • Cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No Lifting or moving heavy items (Refrigerator, Stove, Tables, Furniture, etc.)

 

  • No moving vases, hung pictures, or other delicate items.

 

  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools. If your home requires cleaning of any kind beyond the limits of these tools, we will contact/refer an outside service for you.

 

  • Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of excessive pet hair from upholstery is too time consuming to be economical, and they are never satisfied with the end result. However, they will do their best, and we hope our clients will understand the effort taken.

 

  • Cleaning Exterior Windows

 

  • Removing strong odors (mold, animal waste, smoke, etc.)

 

  • Cleaning Dishwashers and Washing Machines

 

  • Cleaning Light Bulbs

 

  • Cleaning Rodent/Insect Infested Homes

 

  • Removing excess paint from surfaces

 

  • Post-Construction Cleaning

 

  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

 

  • Heavy marks/stains on walls, baseboards, other painted surfaces due to potential damage to paint.

 

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Getting Started

Trust. A Domestic Referral Agency’s job is to thoroughly vet the best domestic professionals available, leaving you to simply choose your service and cleaning frequency. Our philosophy is, we won’t send anyone to your home unless we are comfortable having them in our own. Can you find a cleaner on your own without our help? Absolutely, you can, but we spend a great deal of effort and financial resources on interviews, background checks, work history, etc. to ensure we are providing the highest-quality teams to our clients, and we feel that you will agree that our professionals are thorough, friendly, and dedicated to performing to the best of their ability each and every service.

 

Client & Domestic Happiness. Something else that can sometimes be awkward is if it’s not working out between the cleaner and client, and the client finds themselves in the uncomfortable position of firing their cleaner. That’s where a referral agency can benefit the client greatly. Because we are constantly on the lookout for the best domestic professionals available, we can ensure that if a particular cleaner isn’t working out, we can provide a new cleaner that will be a better fit. It’s not just about the cleaning service, but it’s about the relationship, and as a referral agency we want to make sure the client and cleaner are both happy.

 

Scheduling & Communication. Having a pool of thoroughly vetted professionals at the ready is also great in the event that a particular cleaner isn’t available. We’re always able to fill the needs of the client using our world-class scheduling software. We will also communicate any changes to your service throughout the process and are available during business hours to assist you with any needs or concerns.

 

Flexibility. As a referral agency, we pride ourselves in providing our domestic professionals with the flexibility they need to serve our clients while working within a schedule that’s comfortable for them, affording them the time and freedom to spend quality time with their families.

 

Can I supply the referred Domestic Worker with equipment that I prefer them to use? Yes! One of the things that most of our customers enjoy about using a domestic referral agency is the flexibility. Do you have precious materials in your home, like stainless steel or marble? Are there chemicals that you may be allergic to? Just tell the referred domestic worker when they arrive and they will be eager to accommodate. Often your referred domestic worker will ask for permission to use your vacuum. This is not because they don’t have a vacuum; this is usually because your vacuum is more sanitary. Although the workers may do their best to keep their vacuums clean, using your own home vacuum is the best for you and for the referred domestic worker. If you would prefer that they use their own vacuum, just let them know or contact us, and we will let the worker know that this is important to you.

 

Client & Domestic Professional Teamwork. You may tell the domestic worker what to do, just don’t show them how to do it. If you get too involved, you may inherit employment responsibilities. The best way to avoid this is to leave a written list for the referred domestic worker before they begin the work. After the work is completed, we suggest doing an inspection with the worker before they leave.

 

Safety & Security. Security is a major factor in hiring the perfect house cleaner for your home and your family. Maid Honest does a national and local criminal background check before we add any worker to our registry. To provide additional security, we also recommend that you purchase a lock box for your home so that no one else can enter.

 

Domestic Professionals are Not Our Employees. This is an important distinction, as we do not have direct control over how your domestic professional will perform the requested service. However, it’s just as important to reflect on the benefits above and understand that in order for us to provide those benefits, we work within the Referral Agency model, and our 100% Satisfaction Guarantee means happy clients and domestic professionals!

Because we offer flat-rate pricing based on your cleaning preferences, you will never be caught off guard by the price at the end of a cleaning. Simply fill out our Booking form to see your price, choose a date for your service, and we take care of the rest!

Gift cards can be purchased here and are delivered instantaneously via email.

Yes! Your cleaning professionals are ready to provide the perfect service for your home. You can find an explanation of our extras on our Services page, you will then be able to choose any of those extras on the Booking page. If you have any questions, please don’t hesitate to call us at (619) 304-1313.

Yes, your cleaning professionals will be well-equipped and ready to provide the best clean your home has ever seen! With years of experience, all of our teams provide a level of service that we are proud of and stand by our 100% Satisfaction Guarantee.

We serve San Diego and surrounding areas, including: Chula Vista, Imperial Beach, Oceanside, La Jolla, Del Mar, Solana Beach, Cardiff by the Sea, Rancho Santa Fe, Fairbanks Ranch, Encinitas, Poway, Santee, Carlsbad, Lemon Grove, La Presa, Spring Valley, Rancho San Diego, Bostonia, El Cajon, La Mesa, National City, Coronado, San Marcos, Lakeside, Escondido, Vista, and Bonita.

Manage Your Account

When you book service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go! Alternatively, you can create and log into your account here.

To book your service, just head over to our booking page.

To change your credit card, please log in to your account here.

To change your address, please log in to your account here.

You can reset your password here.

You can log in here.

Pricing & Policies

Late Reschedule/Cancellation/Lock-Out Fees: Please understand that unlike other industries such as retail, hairdressers, etc. we in the cleaning referral industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice. When we schedule your service appointment, we reserve that time for you. Your cleaning professionals depend on your job being scheduled for them to make their living. Cancellations cost them dearly, and we find that if they lose out too often, they soon go elsewhere. You are vital in helping us to retain our excellent domestic partners. 

For Rescheduling/Canceling A Service: Please email us at service@maidhonest.com or call us at (619) 304-1313 48 hours before your scheduled service during business hours (8:00 a.m. – 6:00 p.m. excluding weekends). If a service appointment is rescheduled/canceled less than 48 hours in advance, a cancellation fee of $75 will be charged to the card on file. If you are a Weekly client and would like to skip the week of your scheduled service, your next scheduled cleaning will be at the Bi-Weekly rate. After that, your recurring services will go back to your original rate (depending on how many weeks you skip). We must adhere strictly to this policy to prevent lost wages for your cleaning professionals.

Same-Day Cancellation Or Lock-Out Fee: If you cancel the day of service or if your Service Professional is unable to enter the property, there will be a cancellation fee of 100% of your scheduled service cost. We must adhere strictly to this policy to prevent lost wages for your cleaning professionals.

Delay in Access: If you insist on a specific time, please be advised that if our scheduling does have any down/wait time that we will try our best to work with you to meet your needs. We may need to charge you an additional fee to cover the time that employees are asked to wait before accessing your home or place of business.

The cancellation fees go directly to your cleaning professionals to partially compensate for their lost revenue.

We stand by our 100% Satisfaction Guarantee, and your cleaning professionals take pride in providing the best service they absolutely can. In the event that you are unhappy with your service, we ask that you allow your cleaning professionals to return and correct any issues. They will greatly appreciate the opportunity to prove their value, and to be compensated fairly for the work performed.

Thank you for choosing Maid Honest Referral Agency! Please look over the terms below. We deeply appreciate you choosing Maid Honest Referral Agency and are excited to get started in providing you with excellent service.

 

Limitations

We love our work and happily do just about any kind of cleaning to help our customers. On the other hand, to maintain a high standard of quality, there are some limitations on what we can do.

 

1.  We reserve the right to cancel any service, for any reason.

 

2. We do not assume liability for health and safety of your pets.  While we are very mindful and careful about your pets, you are in the best position to ensure their safety and wellbeing.

 

3. Your cleaning professionals exercise reasonable care when cleaning. We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment. If any damage or perceived damage is noticed after the cleaning professionals have left, the customer must notify Maid Honest Referral Agency within 24 hours of any problem that may have occurred at the address during that day and time of the scheduled cleaning. We will contact your cleaners to assist in resolving the problem and come up with a reasonable solution. These items include but are not limited to the following examples:

 

• Carpet & Rug Snags – Carpet snags are the result of exposed loops caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller brush. In order to limit snags or fraying, we will try our best not to go near the bad areas of carpeting/rugs.

 

• Broken Blinds – Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.

 

• Improperly hung pictures/decorations/mirrors – If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.

 

• Artwork, Collectibles or Family Heirlooms valued over $200 – These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items.  It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.

 

• Woodwork, Vintage/Antique Wood Furniture, Un-finished & Furniture with Special Instructions – Please let us know during your booking if your woodwork, wooden furniture or vintage wooden furniture is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention in anyway. If you would like to supply your own cleaning product(s) for your specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email or mail of the preferred product(s) you will provide us with.

 

4. We need electricity and water!  If your utilities are turned off, we will gladly reschedule to when they are back on.

 

5. For safety reasons, we suggest that your cleaning professionals not utilize step ladders of any kind, and instead utilize telescopic cleaning tools to reach high areas.

 

6. Again, for safety reasons, we suggest that your cleaning professionals do not move heavy appliances and furniture.  We can clean around them and underneath, to the extent reachable.

 

7. If the home is in bad shape – broken glass, mountains of clutter, or “hoarder’s living space” – we can most likely bring it to a livable/ habitable standard.  However, the end result will not be comparable with the level of cleanliness we can achieve on a standard home.  Because of that, we will discuss this issue before starting the job and upon arrival onsite.  We will photograph before and after for potential sharing and strategizing within our company on how to best approach the cleaning.  We will neither keep nor distribute the photos for any other reason.

 

8. We will not clean animal feces and urine.

 

9. When retaining service by Maid Honest Referral Agency, you agree not to solicit for hire any staff member introduced to you by Maid Honest Referral Agency for any home-related services. We spend a significant amount of time and resources finding, interviewing, checking references and backgrounds, to . When hired, they sign an agreement barring them from performing any home related service for any of our past or present customers. However, if you do wish to employ a staff member directly please discuss this matter with the owner, Kia. If you are found to have solicited one of our staff, please be advised that our referral/training fee is $2,500. We consider our contractors and employees our most valuable asset and charge accordingly.

 

10. You agree to defend, indemnify and hold harmless Maid Honest Referral Agency and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, owners, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of any cleaning services received by you and performed by Maid Honest Referral Agency representatives; (ii) any alleged or actual loss or damage to property (including your residence), resulting from the performance of the Maid Honest Referral Agency’s cleaning professionals.

 

11. To the maximum extent permitted by applicable law, Maid Honest Referral Agency does not warrant, endorse, guarantee, or assume responsibility for the cleaning services, including the cleaning services performed by Maid Honest Referral Agency representatives, or any losses or damages that may result therefrom. The service, including our cleanings, are provided to you on an “as is” and “as available” basis. Use of the service is at your own risk. To the maximum extent permitted by applicable law, the service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, workmanlike quality, or non-infringement. Without limiting the foregoing, Maid Honest Referral Agency, its subsidiaries, and its licensors do not warrant that the service is accurate, reliable or correct; that the service will meet your requirements; or that the service will be available at any particular time or location, uninterrupted or secure.

 

Labor Hour

 

A labor hour is defined as one hour of labor performed by one cleaning professional. Example: 4 LABOR HOURS. If the fee is $44 per labor hour, and a team of 2 completes the job in two hours, that would be $176 total. The same is if a single cleaner completes the job in 4 hours, the fee is still $176. In both examples, 4 labor hours were expended. Having 2 cleaners or 1 cleaner DOES NOT affect the final price, only the time occupying your home.

 

There is a 3 labor hour minimum for any job, except a 2 hour minimum for weekly/biweekly service. Billable time may include loading and unloading supplies & equipment from a vehicle. If you have any questions regarding labor hours or billing procedures please call the office prior to your scheduled cleaning.

 

Time limit for your cleaning***

 

A time limit is defined as the maximum amount of time pre-approved for cleaners to work, stated in labor hours (see above.) Because we quote one-time jobs sight unseen your job could take more than the estimated maximum approved time budgeted for your job. Please note that cleaners will not go over your time limit without your approval, so keep your phone on you! If we try to call for an extension, due to condition or other circumstances and are unable to reach you the cleaners will have to stop at the max budgeted time, even if the job is not finished in order to respect your price limit. For flat fee jobs, if the condition of the home requires more extensive cleaning than what average cleaning standards require, your cleaner may propose a new flat fee or convert your job to an hourly rate in order to perform the service without exceeding your approved rate.

 

If you request less time than the recommended estimate

 

The estimates we provide are based on average industry times for your sq ft or rooms. If you opt for less cleaning time than what we recommend, by booking hourly service instead of the flat fee, the cleaners may not be able to get to everything. They will work off your list of priorities and get as far down the list as possible.

 

48 Hour Cancellation/Reschedule***

 

Cancellations require 48 hours advance notice to avoid a $75 cancellation fee. Please consider how late cancellations may negatively impact the cleaning professionals’ earning potential for the day. Without enough notice, it’s difficult for us to find replacement cleanings.

 

Accessibility & Lock Out***

 

Please ensure cleaners have full access to the premises on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc). In the event they arrive for your scheduled cleaning and find themselves unable to access the home or unable to clean, there will be a $45 fee for the time and travel. The cleaning time begins once cleaners arrive. Any wait time will be included in the billable time. The arrival time is a window of time, given to you at the time of booking.

 

Final Walk-through

 

For one time cleanings, we recommend that you meet the cleaners in the home at the end of the cleaning to do a final walk through. In this walkthrough, you can make sure that everything has been completed to your liking, and if additional time is needed then you can give that permission at that time. If you can not do a final walk through, cleaners may not have the opportunity to adjust or correct items of concern in a timely manner which is not ideal for time-sensitive cleanings (cleaning before a party, cleaning before a landlord’s final walk thru, etc). For hourly service, job fees are calculated based on cleaning time expended; therefore we have a no refund policy. If you find that more cleaning is needed, we can easily schedule more cleaning time.

 

Please note that if you are not satisfied with your cleaning, the first step is to request a revisit with your cleaning professional to allow them the opportunity to learn and address your concerns. Cleaning professionals take much pride in their work and customer satisfaction.

 

Discounts

 

Discounts cannot be combined.

 

Payment is due at the time services are rendered.

 

We accept Visa, Mastercard, and Discover. Credit cards on file will be charged by our office. You will receive an invoice the business day after your cleaning via email. Cleaning Professionals are not employees of Maid Honest Referral Agency. Agency is not responsible for property damages.

 

Independent Cleaning Professionals

 

Maid Honest Referral Agency is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and worker’s compensation, under state and federal law. For additional information contact your local Employment Development and the Internal Revenue Service.

 

Permanent Domestic Referral Placement

 

A client can hire an independent cleaner for permanent domestic referral placement and work directly with the cleaner, without going through Maid Honest Referral Agency. If you wish to do so, we can send additional information. There is a $1000 fee for the services of securing a domestic helper/employee. Soliciting a cleaner for private placement will result in a placement fee.

 

Keys

 

Maid Honest Referral Agency does not accept possession of your house key and will not be able to track it or retrieve it from your cleaning professional. We can relay any instructions on the method of entry. If you have a lock box on site, please provide the code for your client file notes.

 

Uncontrollable natural events

 

Please keep in mind that residential cleaning has some unpredictable circumstances such as vehicle accidents on the road or health emergencies with the cleaning individual that may lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advance of having an event or turning over a property. We are not responsible for any outcomes resulting from an emergency reschedule due to the cleaner’s inability to work.

 

Right to Refuse Service

 

We reserve the right to refuse service for any reason. Some reasons include: property or condition of the home is not as described by the client, cleaning job requested not as described by the client, cleaners feeling uncomfortable with the job site, client or pets. Please keep aggressive or overly friendly pets in a safe area.

 

Right to Reschedule

 

In order to respect all clients’ schedule, if your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.

 

Additional Terms & Conditions

 

The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you and Maid Honest Referral Agency. (dba Maid Honest), or the appropriate entity (the “Company”). By using or receiving any services supplied to you by the Company (together with the website located at www.maidhonest.com, collectively, the “Service”), and downloading, installing or using any associated software supplied by the Company which purpose is to enable you to use the Service (collectively, the “Software”), you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at www.maidhonest.com/terms or through the Service.

 

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Software at any time, effective upon posting of an updated version of this Agreement on the Service or Software. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at contact@maidhonest.com

 

THE COMPANY DOES NOT PROVIDE CLEANING SERVICES, AND THE COMPANY IS NOT A CLEANING SERVICE PROVIDER. IT IS UP TO THE THIRD PARTY CLEANING SERVICE PROVIDER TO OFFER CLEANING SERVICES WHICH MAY BE SCHEDULED THROUGH USE OF THE SOFTWARE OR SERVICE. THE COMPANY OFFERS INFORMATION AND A METHOD TO OBTAIN SUCH THIRD PARTY CLEANING SERVICES, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE CLEANING SERVICES OR ACT IN ANY WAY AS A CLEANING SERVICE PROVIDER, AND HAS NO RESPONSIBILITY OR LIABILITY FOR ANY CLEANING SERVICES PROVIDED TO YOU BY SUCH THIRD PARTIES.

 

Maid Honest Referral Agency is Only a Venue

 

The Service is a communications platform for enabling the connection between individuals seeking to obtain cleaning services and/or individuals seeking to provide cleaning services. The Company checks the backgrounds of cleaning service providers via third party background check services; however, the Company does not guarantee or warrant, and makes no representations regarding, the reliability, quality or suitability of such cleaning service providers. When interacting with cleaning service providers you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don’t know. By using the Service, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the transaction involved. NEITHER THE COMPANY NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. THE COMPANY AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.

 

Representations and Warranties

 

By using the Software or Service, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction which restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. Without limiting the foregoing, the Service and Software is not available to children (persons under the age of 18) or others who are not capable of entering into binding contracts. By using the Software or Service, you represent and warrant that you are at least 18 years old and otherwise capable of entering into binding contracts. By using the Software or the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service and/or Software is for your sole, personal use. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Software or Service you agree to comply with all applicable laws from the country, state and city in which you are present while using the Software or Service.

 

You may only access the Service using authorized means. It is your responsibility to check to ensure you download the correct Software for your device. The Company is not liable if you do not have a compatible handset or if you have downloaded the wrong version of the Software for your handset.

 

By using the Software or the Service, you agree that:

  • • You will only use the Service or Software for lawful purposes; you will not use the Service for sending or storing any unlawful material or for fraudulent purposes.
  • • You will not use the Service or Software to cause nuisance, annoyance or inconvenience.
  • • You will not impair the proper operation of the network.
  • • You will not try to harm the Service or Software in any way whatsoever.
  • • You will not copy, or distribute the Software or other content without written permission from the Company.
  • • You will only use the Software and Service for your own use and will not resell it to a third party.
  • • You will keep secure and confidential your account password or any identification provided to you which allows access to the Service.
  • • You will provide us with whatever proof of identity the Company may reasonably request.
  • • You will only use an access point or data account which you are authorized to use.
  • • When requesting cleaning services by SMS, you opt-in to receive text messages from the Company, and acknowledge that standard messaging charges from your mobile network service provider may apply, and you represent and warrant that the number provided is your own cell phone number.

 

License Grant & Restrictions

 

The Company hereby grants you a non-exclusive, non-transferable, right to use the Software and Service, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by the Company and its licensors.

 

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Software in any way; (ii) modify or make derivative works based upon the Service or the Software; (iii) create Internet “links” to the Service or “frame” or “mirror” any Software on any other server or wireless or Internet-based device; (iv) reverse engineer the Software; (v) access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service or Software, or (c) copy any ideas, features, functions or graphics of the Service or Software, or (vi) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Software.

 

You may use the Software and Service only for your personal, non-commercial purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Software or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Software or Service or its related systems or networks.

 

Payment Terms

 

Any fees which the Company may charge you for the Software or Service are due immediately upon completion of your cleaning and are non-refundable. This no refund policy shall apply at all times regardless of your decision to terminate your usage, the Company’s decision to terminate your usage, disruption caused to our Software or Service either planned, accidental or intentional, or any reason whatsoever. The Company reserves the right to determine final prevailing pricing – Please note the pricing information published on the website may not reflect the prevailing pricing.

 

The Company, at its sole discretion, make promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. The Company may change the fees for our Service as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested about how we charge for the Service.

 

Refund Policy

 

Please note that refunds are not offered prior to a Re-Clean being accepted. A Re-Clean must be completed within a 3 day window from your date of service, otherwise it will be considered denied. No refund will be offered if a Re-Clean is denied. If you are still not pleased with the Re-Clean, then a refund up to 50% will be issued.

 

Intellectual Property Ownership

 

The Company alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Software and the Service. To the extent you provide any suggestions, ideas, enhancement requests, feedback, recommendations or other information regarding the Service or Software, you hereby assign to the Company all right, title and interest thereto. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Software or the Service, or any intellectual property rights owned by the Company. The Company name, the Company logo, and the product names associated with the Software and Service are trademarks of the Company or third parties, and no right or license is granted to use them.

 

Privacy; DMCA

 

Please review our Privacy Policy to understand how the Company collects and uses personal information. The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any content made available in connection with the Service or Software infringes your copyright, you (or your agent) may send the Company a notice requesting that the content be removed, or access to it blocked. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA (see http://www.loc.gov/copyright for details). Notices and counter notices with respect to the Service or Software should be sent to the Company at:

 

By Email: contact@maidhonest.com

 

Third Party Interactions

 

During use of the Software and Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through the Software or Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Company does not endorse any sites on the Internet that are linked through the Service or Software, and in no event shall the Company or its licensors be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the Software and Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company disclaims any and all responsibility or liability arising from such agreements between you and the third party providers.

 

The Company may rely on third party advertising and marketing supplied through the Software or Service and other mechanisms to subsidize the Software or Service. By agreeing to these terms and conditions you agree to receive such advertising and marketing. If you do not want to receive such advertising you should notify us in writing. The Company may compile and release information regarding you and your use of the Software or Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through the Service.

 

Indemnification

 

By entering into this Agreement and using the Software or Service, you agree to defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including providers of cleaning services arranged via the Service or Software, or (c) your use or misuse of the Software or Service.

 

Termination

 

The Company reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service, for any reason, including if the Company believes that you have violated this Agreement. The Company shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service. The Company will use good faith efforts to contact you to warn you prior to suspension or termination of your account by the Company.

 

Disclaimer of Warranties

 

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR SOFTWARE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE OR SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE OR SOFTWARE (INCLUDING ANY CLEANING SERVICES) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE (INCLUDING ANY CLEANING SERVICES) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE SERVICE OR SOFTWARE WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND SOFTWARE IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY THE COMPANY. THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES, PRODUCTS OR GOODS OBTAINED BY THIRD PARTIES THROUGH THE USE OF THE SERVICE OR SOFTWARE. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SOFTWARE AND SERVICE, AND ANY THIRD PARTY SERVICES OR PRODUCTS, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

 

Network Delays

 

THE COMPANY’S SERVICE AND SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET, TELECOMMUNICATIONS NETWORKS AND ELECTRONIC COMMUNICATIONS. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

 

Limitation of Liability

 

IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL THE COMPANY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE). THE COMPANY AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BY NOT LIMITED TO LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE OR SOFTWARE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE OR SOFTWARE, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY SERVICE PROVIDER, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED BY THE SERVICE OR SOFTWARE, EVEN IF THE COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

THE COMPANY MAY INTRODUCE YOU TO THIRD PARTY CLEANING SERVICE PROVIDERS FOR THE PURPOSES OF PROVIDING CLEANING SERVICES. WE WILL NOT ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY THIRD PARTY CLEANING SERVICE PROVIDERS AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL ANY LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY CLEANING SERVICE PROVIDER. THE COMPANY WILL NOT BE A PARTY TO DISPUTES, NEGOTIATIONS OF DISPUTES BETWEEN YOU AND SUCH THIRD PARTY PROVIDERS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES OFFERED VIA THE SOFTWARE OR SERVICE (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH YOU. WE WILL NOT ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY SUCH THIRD PARTIES AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SOFTWARE OR SERVICE, OR IN ANY WAY RELATED TO THE THIRD PARTIES INTRODUCED TO YOU BY THE SOFTWARE OR SERVICE. YOU EXPRESSLY WAIVE AND RELEASE ANY AND ALL RIGHTS AND BENEFITS UNDER SECTION 1542 OF THE CIVIL CODE OF THE STATE OF CALIFORNIA (OR ANY ANALOGOUS LAW OF ANY OTHER STATE), WHICH READS AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM, MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”

 

THE QUALITY OF THE CLEANING SERVICES SCHEDULED THROUGH THE USE OF THE SERVICE OR SOFTWARE IS ENTIRELY THE RESPONSIBILITY OF THE THIRD PARTY PROVIDER WHO ULTIMATELY PROVIDES SUCH CLEANING SERVICES TO YOU. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SOFTWARE AND THE SERVICE, YOU MAY BE EXPOSED TO CLEANING SERVICES THAT ARE POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SOFTWARE AND THE SERVICE, AND SUCH THIRD PARTY CLEANING SERVICES, AT YOUR OWN RISK.

 

NOTHING ON THIS WEBSITE CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN RELATION TO ANY LEGAL, FINANCIAL OR MEDICAL MATTER YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.

 

BY USING THE SERVICE OR SOFTWARE, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS AGREEMENT ARE REASONABLE. IF YOU DO NOT THINK THEY ARE REASONABLE, YOU MUST NOT USE THE SERVICE OR SOFTWARE.

 

Controlling Law and Jurisdiction

 

This Agreement will be interpreted in accordance with the laws of the State of California and the United States of America, without regard to its conflict-of-law provisions. You and the Company agree to submit to the personal jurisdiction of a state court located in Santa Clara, California or a United States District Court, Northern District of California located in Santa Clara, California, for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision below.

 

Damages and Theft

 

Maid Honest Referral Agency only registers and refers experienced professional independent housekeepers, not employees looking for an occasional job. All independent housekeepers are screened to ensure that they are legally authorized to work in the United States and have passed thorough background & referral checks. We also ask that all companies that take Maid Honest Referral Agency referrals do background checks on their cleaning professionals.

 

If you believe something is missing from your home, please confirm that the item is indeed missing. Once you are convinced the item is missing, Maid Honest Referral Agency’s management would encourage you to notify your local police department to investigate the matter. Even though Maid Honest Referral Agency is not responsible for theft and loss committed by its referred domestic workers, as an accommodation to our clients, Maid Honest Referral Agency will pay up to $500 per conviction, per incident.

 

In regard to damages, the referred housekeepers treat your home with the greatest of care; however, should damage occur while they clean your home, your independent housekeeper will be responsible for all damages.

 

Dispute Resolution

 

INFORMAL NEGOTIATIONS. To expedite resolution and reduce the cost of any dispute, controversy or claim related to this Agreement (“Dispute”), you and the Company agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon written notice, as set forth above.

 

BINDING ARBITRATION. If you and the Company are unable to resolve a Dispute through informal negotiations, all claims arising from use of the Service or Software (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party will be final and binding on the other. YOU UNDERSTAND THAT IF EITHER PARTY ELECTS TO ARBITRATE, NEITHER PARTY WILL HAVE THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL. The arbitration will be commenced and conducted under the Commercial Arbitration Rules (the “AAA Rules”) of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules). If your claim for damages does not exceed $10,000, the Company will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). The arbitration may be conducted in person, through the submission of documents, by phone or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except as otherwise provided in this Agreement, you and the Company may litigate in court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.

 

EXCEPTIONS TO ALTERNATIVE DISPUTE RESOLUTION. Each party retains the right to bring an individual action in small claims court or to seek injunctive or other equitable relief on an individual basis in a federal or state court in Santa Clara County, California, with respect to any dispute related to the actual or threatened infringement, misappropriation or violation of a party’s intellectual property or proprietary rights.

 

WAIVER OF RIGHT TO BE A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. You and the Company agree that any arbitration will be limited to the Dispute between the Company and you individually. YOU ACKNOLWEDGE AND AGREE THAT YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. Further, unless both you and the Company otherwise agree, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” Section will be deemed null and void.

 

LOCATION OF ARBITRATION. Arbitration will take place in Santa Clara County, California. You and the Company agree that for any Dispute not subject to arbitration (other than claims proceeding in any small claims court), or where no election to arbitrate has been made, the California state and Federal courts located in Santa Clara, California have exclusive jurisdiction and you and the Company agree to submit to the personal jurisdiction of such courts.

 

Governing Law

 

You and the Company agree that, other than as set forth under the subsection entitled “Waiver Of Right To Be A Plaintiff Or Class Member In A Purported Class Action Or Representative Proceeding” above, if any portion of the section entitled “Dispute Resolution” is found illegal or unenforceable, that portion will be severed and the remainder of the section will be given full force and effect. Notwithstanding the foregoing, if the subsection entitled “Exceptions to Alternative Dispute Resolution” above is found to be illegal or unenforceable, neither you nor the Company will elect to arbitrate any Dispute falling within that portion of that subsection that is found to be illegal or unenforceable and such Dispute will be decided by a court of competent jurisdiction within Santa Clara, California, and you and the Company agree to submit to the personal jurisdiction of that court.

 

Except as expressly provided otherwise, this Agreement will be is governed by, and will be construed under, the laws of the State of California, without regard to choice of law principles.

 

Assignment

 

This Agreement may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) any other successor or acquirer. Any purported assignment in violation of this section shall be void.

 

General

 

No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of this Agreement or use of the Service or Software. If any provision of the Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of the Company to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. This Agreement comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between you and the Company regarding the subject matter contained herein.

Other Parties

 

You accept that, as a corporation, the Company has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against the Company’s officers or employees in respect of any losses you suffer in connection with the Service or Software. Without prejudice to the foregoing, you agree that the limitations of warranties and liability set out in this Agreement will protect the Company’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as the Company.

 

Breaches of these terms and conditions

 

Without prejudice to the Company’s other rights under these terms and conditions, if you breach these terms and conditions in any way, the Company may take such action as the Company deems appropriate to deal with the breach, including suspending your access to the Service or Software, prohibiting you from accessing the Service or Software, blocking computers using your IP address from accessing the Service or Software, contacting your internet service provider to request that they block your access to the Service or Software and/or bringing court proceedings against you.

No! Your are never locked into a long term contract. If you choose our recurring services, then later decide to cancel, simply notify us per our cancellation/rescheduling policy and we will be happy to modify your service schedule.

While your cleaning professionals do their absolute best during every service, unfortunately sometimes accidents occur. Thankfully, we have found situations like this to be very rare. To limit the possibility of such an accident, we suggest talking to your cleaners about any items of importance, and further, you might ask them to leave certain items untouched altogether. Your cleaning professionals are responsible for their own work, Maid Honest Referral Agency is not their employer. As such, if there is any breakage or damage, they will handle the issue with you promptly and directly. All of the cleaning professionals we partner with are fully insured specifically for these situations and will be ready to take care of any accidents.

Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

 

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

 

  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

 

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

 

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

 

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

 

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

 

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

 

  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Terms

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

 

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Maid Honest’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Maid Honest’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Maid Honest at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

 

Disclaimer

The materials on Maid Honest’s website are provided “as is”. Maid Honest makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchant ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maid Honest does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

 

Limitations

In no event shall Maid Honest or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Maid Honest’s Internet site, even if Maid Honest or a Maid Honest authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

Revisions and Errata

The materials appearing on Maid Honest’s website could include technical, typographical, or photographic errors. Maid Honest does not warrant that any of the materials on its web site are accurate, complete, or current. Maid Honest may make changes to the materials contained on its web site at any time without notice. Maid Honest does not, however, make any commitment to update the materials.

 

Links

Maid Honest has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Maid Honest of the site. Use of any such linked web site is at the user’s own risk.

 

Site Terms of Use Modifications

Maid Honest may revise these terms of use for its web site at any time without notice. By using this website you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.

 

Governing Law

Any claim relating to Maid Honest’s website shall be governed by the laws of the State of California without regard to its conflict of law provisions.

 

General Terms and Conditions applicable to any Users of maidhonest.com.

The Day of Your Service

You can do as much or as little preparation for your service. However, your cleaning professionals reserve the right to reassess the scope of the job if they feel that there is more work than what was agreed upon in the original order. This usually isn’t an issue, but if anything changes with your booking, please let us know within 48 hours of the scheduled service. We want to make sure that your cleaners are properly prepared, adequately compensated for their effort, and that you are completely happy with your cleaning!

Absolutely, tips are not required but are always appreciated, it will make your cleaning professionals’ day! You can tip in cash directly, or let us know how much you would like to tip and we can add it to the total that is charged after your service has been completed.

On the day before your service, a hold will be placed on the card you used during the booking process. This is only to ensure that billing will go smoothly the following day, you are not charged at this time. Once your service is complete, we will charge the card on file and send you a receipt, completing the process! Your cleaning professionals cannot be paid until your payment has been received, so we strive to make this process as seamless as possible.

That’s entirely up to you! You can be home for your service, or you can provide keys/access codes for your cleaning professionals, whatever works best for your schedule. For our recurring clients, they provide a lock box at the home with a key so that their cleaning professionals simply use that key to enter the home, then place it back in the lock box for the next service. We recommend the lock box, as you can easily change the access code for any reason.

To account for travel and variations in cleaning times between appointments, we extend a 2-hour arrival window to your cleaning professionals. If they will be later than the arrival window, we will contact you as soon as possible to make arrangements in the event that your service time needs to be adjusted or rescheduled to another day. This is a very rare occurrence, but we want to make sure we have solutions in place, should the need arise.

Trust & Safety

Our 100% Satisfaction Guarantee is the gold standard that our company lives by. If you are not completely satisfied with your service, your cleaning professionals will come back out and clean anything they missed, free of charge. This isn’t something that usually happens, so when it does, your cleaning professionals will be grateful for the opportunity to make things right.

Yes! Your billing information is encrypted from start to finish. Be sure to always check for the padlock icon in the website address bar to ensure that your information is safe, no matter where you are on the web.

If anything should go wrong during your service, please don’t hesitate to contact us right away at (619) 304-1313 and we will correct the issue as soon as we possibly can.

Absolutely! We work exclusively with proven, professional cleaners. If we’re not comfortable with them in our own home, we will not work with them. We take the following steps in order to ensure that the most qualified cleaners are available to our clients:

 

  • Application Review
  • Phone Interview
  • Background Check
  • Federal Criminal Database Search
  • Professional and Personal Reference Checks
  • Final Interview
  • Ongoing follow-ups/quality checks with clients and cleaners

 

Although it can be costly and time-consuming, we believe that our rigorous vetting process is the most important aspect to providing the highest-quality cleaners to our clients. We wouldn’t settle for anything less, and neither should you!